1. Source of terms
The accepted Order Form and General Terms govern term, renewal, ordinary termination, implementation cancellation, deposits, unused future periods and supplier charges. This document creates no minimum commitment, general non-refundability, penalty, service credit or automatic refund.
2. Trial and subscription
A trial has only the duration and terms stated in the Order Form. If free and without a card, it ends without charge and does not become a paid service automatically. A paid subscription requires separate acceptance. The selected term and notice govern the effect of cancellation.
3. Billing error
Avantwerk investigates a reported duplicate charge, amount inconsistent with the Order Form, charge after effective termination or other documented error. A confirmed amount is corrected by refund, credit note or set-off in accordance with law and agreement. A report to [email protected] identifies the Customer, invoice, amount and reason.
4. Failure or defect
A remediable non-conformity is first corrected or re-performed. If a material non-conformity is not cured within a reasonable period stated in a notice, the paid but undelivered part is adjusted proportionately and the remaining contractual and legal remedies apply. An “outage” alone creates no automatic credit or predetermined refund.
5. Implementation, deposit and exit
On implementation exit, accepted services, documented work and properly incurred accepted costs to the effective date are accounted for. Any unused deposit or prepaid future scope is dealt with under the commercial decision in the Order Form and Polish law. A missing decision does not mean non-refundability.
6. Adjustment method
Where possible, an approved refund is made by the original payment method. Avantwerk identifies the instruction date; bank or payment-provider processing time is outside its control. Exit does not alter data export and deletion under the DPA.
